Aquarion advises residents and business owners to refuse entrance into their home or business until they confirm their appointment with Aquarion’s Customer Service Department and see company-issued photo identification. Indoor utility work is only being completed by scheduled appointment.
“Aquarion Water Company employees follow strict protocols when entering customers’ homes and businesses, which include showing the customer an Aquarion photo ID,” said Charles V. Firlotte, Aquarion President and CEO. “We also encourage customers to call our Customer Service Department prior to allowing entry.”
Aquarion Water Company employees and contractors are required to carry company-issued photo identification at all times and to present such identification upon request when entering a customer’s home. If a worker cannot produce identification, customers should not allow entrance into their home or business and should immediately contact the police.
Anyone who has further questions or would like to confirm a scheduled appointment may contact Aquarion Customer Service at 203-445-7310. Customers outside the Greater Bridgeport area can call 1-800-732-9678.
About Aquarion Water Company
Aquarion Water Company is the public water supply company for more than 625,000 people in 51cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, Conn., it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices.